EHD02 Effectively Handling Difficult Telephone Calls CANCELLED
event
Thursday 21 October 2021 at Redhill Methodist Centre
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This is an afternoon event.
Times: 13:30 - 16:30
This half day workshop for reception and admin staff considers strategies for handling difficult calls from patients - not only aggressive callers, but also those who are upset, afraid or perhaps bereaved.
Trainer: Jane Collins, Associate Trainer, Syder and Young Ltd
Location details
Redhill Methodist Centre
Gloucester Road , Redhill, RH1 1BP
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Main contact
Name: Barry Syder
Email: office@syderandyoung.co.uk
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
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