ETC10 Effective Telephone Communication
event
Wednesday 30 June 2021 at Redhill Methodist Centre
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This is an afternoon event.
Times: 13:30 - 16:30
This is a 3-hour workshop for GP receptionists that aims to improve both skills and confidence when using the telephone. The objective is to equip delegates with strategies for efficiently but courteously obtaining information from the patient so that the patient’s needs can be matched to the most appropriate service.
• Advantages / Disadvantages of telephone communication.
• Good telephone technique
• Obtaining information from the patient
• How do you feel about asking a patient why they need an appointment?
• Reasons why you may need to
• Questioning technique
• Active listening skills
• Negative/Positive phrasing
• Controlling the call
• Taking messages
• Emergency calls
• Confidentiality issues
• Case studies
Trainer: Maria Stack, Associate Trainer, Syder and Young Ltd
Location details
Redhill Methodist Centre
Gloucester Road , Redhill, RH1 1BP
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Main contact
Name: Barry Syder
Email: barry.syder@gmail.com
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
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