Call and Recall
8.1. The practice must have regard to the standards set out in NHS England general practice vaccination and Immunisation services: Standards and Core Contractual Requirements in delivering this ES.
8.2. Where a patient is a registered patient, practices are required to ensure that:
8.2.1. they undertake a proactive call/re-call of all eligible patients
8.2.2. they reasonably co-operate with any national call/recall service in line with guidance published by NHS England
8.2.3. they maintain clear records detailing how they have contacted (including called/recalled) patients
8.2.4. that COVID-19 and/or adult influenza vaccinations are not administered where contra-indicated, and that the clinical advice on allergies in the Green Book is adhered to when a patient has previously had an allergic reaction to the vaccine or its components.
8.3. The practice must use at least one written communication (to include letters/SMS text messages) offering COVID-19 and/or adult influenza vaccination to patients.
National call / recall information can be seen in the Seasonal Vaccination Provider Programme Guide
Ethnicity
8.4. Practices must request details of the patient’s ethnicity status if they have not previously provided this information to the practice and where provided by the patient or other appropriate person on their behalf, the practice must record the ethnicity information in the patient record.
Accessibility and patient information
Information relating to accessibility and patient information including reducing inequalities can be found in the Seasonal Vaccination Provider Programme Guide