Call and recall

The General Practice Enhanced Service Specification for Seasonal influenza vaccination programme 2025/26 states:

Call and Recall

Practices must ensure they offer influenza vaccinations to all eligible patients and:

9.8.1. Practices are required to ensure, including to support the high uptake of influenza vaccinations and minimise wastage, where the patient is a registered patient of the Practice, that they:

1. undertake a proactive call/recall if the patient is considered at-risk;  
2. undertake a proactive call if the patient is not considered at risk;
3. reasonably co-operate with any national call/recall service;
4. and maintain clear records detailing how they have contacted patients (including both called & recalled);

Ethnicity

In complying with paragraph 9.8.1, practices must use at least one written communication (to include letters/SMS text messages) offering influenza vaccination to patients. Practices must request details of the patient’s ethnicity status if they have not previously provided this information to the practice and, where provided by the patient or their carer, the practice must record the ethnicity information in the patient record.