Job summary
Are you an experienced, people-focused manager ready to take the next step in your career? Dr Stocks & Partners is looking for a confident and capable Practice Manager to lead our well-established, patient-centred GP surgery in Bexhill-on-Sea.
We welcome applicants from both general practice and other sectors, particularly those with a strong track record in leading teams, managing operations, and driving service improvement.
Main duties of the job
As Practice Manager, you will oversee the smooth running of the practice, ensuring high-quality patient care and efficient operations across our two sites. You will lead and support our team, work closely with the GP partners and clinical staff, and take responsibility for key areas including:
- Day-to-day operations and service delivery
- HR and staff management
- CQC and regulatory compliance
- Complaints and patient experience
- IT systems and practice infrastructure
- Collaboration with PCN and local health partners
About us
We are a friendly, stable practice of 9 GP Partners and 2 salaried GPs, with a growing list size of around 18,800 patients. We are proud of our supportive team, are patient-focused, and well-regarded within our local community.
We are split across two sites presently, but with planning approved for a new purpose-built site.
Job description
Operational Management
- Oversee the day-to-day running of both practice sites.
- Ensure the delivery of high-quality patient services in line with NHS standards.
- Maintain and improve administrative systems and processes.
- Develop and implement policies and procedures across both sites.
People and HR Management
- Oversee line management of all staff across both sites.
- Oversee recruitment, induction, training, appraisals, and performance management.
- Foster a positive and collaborative team culture.
- Manage rotas, leave, and staff cover to ensure continuity of service.
Compliance and Governance
- Ensure compliance with CQC regulations and lead on CQC inspections.
- Maintain up-to-date knowledge of NHS contractual requirements.
- Ensure the practice meets data protection, health and safety, and safeguarding obligations.
- Oversee complaints management, risk assessments, and significant event reviews.
IT and Infrastructure
- Oversee clinical and non-clinical systems (e.g. EMIS, Docman, AccuRx, eConsult).
- Ensure both sites are secure, clean, and well-maintained.
- Lead on digital transformation projects and system upgrades.
Strategic Development
- Work with GP partners to develop and implement the practices vision and strategic objectives.
- Identify opportunities for service improvement and innovation.
- Prepare and submit bids for new funding streams.
External Relations
- Represent the practice within the Primary Care Network (PCN) and local NHS forums.
- Develop and maintain relationships with the ICB, public health teams, and other healthcare providers.
- Promote patient engagement through the Patient Participation Group (PPG) and feedback mechanisms.
Person Specification
Experience
Essential
- Proven experience in a management or leadership role within primary care, healthcare, or a similar setting.
- Strong background in operational management, including staff rotas, appointment systems, and service delivery.
- HR management experience, including recruitment, appraisals, and staff development.
- Experience handling complaints, patient concerns, and service improvements.
Desirable
- Familiarity with NHS regulations, compliance, and information governance.
- Experience in managing IT systems, clinical software, and telephony.
Qualifications
Essential
- 5 x GCSE, including English & Maths or equivalent.
- Educated to degree standard.
Desirable
- Degree or equivalent qualification in business management, healthcare management, or a related field.
- Leadership or management qualification (e.g., ILM, CMI, or equivalent).
- Evidence of ongoing professional development in management, or healthcare.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.