Practice Manager

Job summary

We are seeking an inspirational Practice Manager to lead our dedicated team through the next stage of our development. This is an exciting opportunity for a visible, approachable and strategic leader who can balance operational excellence with a genuine commitment to staff wellbeing, patient experience and continuous improvement. Working closely with our GP Partners, you will play a pivotal role in shaping the future of the practice, supporting innovation, strengthening our workforce and ensuring we continue to deliver outstanding primary care to our growing patient population.

Responsibilities

• Provide strategic and operational leadership for the Practice
• Support financial planning, budget management and business reporting
• Lead HR processes including recruitment, induction, training, appraisal and staff development
• Maintain effective governance, risk management, policy review and compliance systems
• Promote continuous improvement in patient access, service quality and operational efficiency
• Work collaboratively with external stakeholders including the Primary Care Network, Integrated Care Board and other local partners

Requirements

• Experience of general management in NHS primary care
• Knowledge of general practice, NHS contracts, CQC requirements or primary care systems
• Proven experience of managing people, services and competing priorities
• Strong communication, problem-solving and decision-making skills
• Sound financial awareness and confidence working with budgets and management information
• Ability to lead change positively and support teams through improvement
• Understanding of confidentiality, information governance, health and safety and employment responsibilities and legislation

About us

Located in the heart of Horsham, West Sussex, Courtyard Surgery is a well-established, NHS general practice with a proud history of serving our local community since 1928. Operating from our current premises on London Road (with a new build surgery due 2027), we are committed to delivering high-quality, patient-centered care while continually embracing innovation to improve access and services for our patients.

The practice is rated Good by the Care Quality Commission and is recognised as an approved GP training practice, supporting the development of the next generation of primary care clinicians.

Our multi-disciplinary team is made up of experienced GPs, nurses, healthcare professionals, administrative and patient services colleagues who work collaboratively to provide safe, responsive and compassionate care. We have adopted modern digital systems, including online consultation and triage through SystmConnect, enabling us to continually evolve the way we meet patient demand while maintaining a strong focus on quality and accessibility.

We offer a supportive and collaborative working environment with close working within our PCN with 3 other surgeries where ideas are welcomed and professional development is encouraged. If you are an experienced healthcare manager with strong leadership skills, commercial awareness and a passion for delivering exceptional primary care services, we would be delighted to hear from you.

Benefits package

• NHS pension
• Six weeks annual leave plus bank holidays
• On site parking