Practice Manager

Job summary

The Glebe Surgery is looking for an experienced and motivated Practice Manager to lead the HR, operational, compliance and patient relationship functions of our busy GP surgery. This is a key leadership role, responsible for ensuring the smooth, safe and effective running of the practice while supporting our clinical and administrative teams.

The successful candidate will provide clear operational leadership and oversight, support continuous improvement, and maintain high standards of patient care, and regulatory compliance.

Responsibilities

Key responsibilities

• Operational leadership — oversee day-to-day practice operations, ensuring efficient workflows and service delivery
• HR & people management — lead recruitment, onboarding, performance management and staff development
• Compliance & governance — maintain CQC standards, statutory requirements, policies, risk assessments and audits
• Financial management — oversight of the PCSE process and budgets. Balance resources and costs
• Strategic planning — support partners with business planning, service development and long-term organisational stability
• Patient services oversight — ensure high-quality patient experience, complaints handling and communication
• Stakeholder engagement — liaise with other PCN Practice Managers, the ICB, external agencies and contractors
• Leadership & culture — foster a positive, supportive and collaborative working environment

Requirements

We are looking for someone who is:

• An experienced manager with a strong background in healthcare HR, operations, or similar with, ideally, at least 3+ years’ experience
• A confident leader able to motivate and support staff
• Highly organised, with strong prioritisation and decision-making skills
• Skilled in problem-solving, with a proactive and solutions-focused approach
• Comfortable working in a fast-paced environment with competing demands
• Committed to patient care and continuous improvement
• Able to build strong relationships with partners, clinicians, staff and external stakeholders
• Able to demonstrate a broad cross functional management track record

About us

The Glebe Surgery is a new state-of-the-art building set in beautiful surroundings at the foot of the South Downs National Park and currently has 13,500 registered patients.
The Glebe Surgery is a long standing, community focused GP practice in Storrington, providing high quality care to our local population. Our friendly, supportive team delivers a wide range of primary care services and is committed to maintaining excellent patient experience and operational efficiency. With a 3.9 star patient rating and strong local reputation, we pride ourselves on being a welcoming, collaborative place to work where staff development, teamwork and service quality are central to our ethos.

Benefits package

• NHS pension
• Free car parking