Director of Clinical Services

Job summary

Help shape the next chapter at WellBN.

This is a unique opportunity to join WellBN’s Senior Leadership Team at an important point in our journey. We are looking for an experienced, compassionate and forward-thinking clinical leader to help shape our clinical services, support our teams and improve outcomes for the diverse communities we serve.

WellBN has a proud history of providing inclusive primary care across Brighton & Hove. We have also faced significant challenges in recent years, and we believe in being open about that. We are committed to learning from the past, rebuilding trust and creating an organisation where both patients and colleagues can thrive.

Working closely with the GP Partners and fellow Directors, you will provide strategic clinical leadership across the organisation, ensuring the delivery of safe, effective, high-quality and patient-centred care. You will lead clinical quality, governance and innovation, support multidisciplinary teams, champion continuous improvement and help shape the future direction of our clinical services.

We’re looking for an inspirational clinical leader with significant experience in primary care, a passion for improving quality and patient outcomes, and a proven ability to lead change. You’ll be collaborative, approachable and visible, able to engage and motivate clinicians whilst building strong relationships across the organisation and with system partners.

This is an opportunity to make a lasting impact—helping to shape WellBN’s future, influence local healthcare and create a positive, supportive culture where patients, colleagues and communities can flourish.

If you’re motivated by purpose and excited by the opportunity to lead meaningful clinical transformation, we’d love to hear from you.

Responsibilities

The Director of Clinical Services is the executive lead for the design, delivery and continuous improvement of the practice’s clinical operating model. The postholder leads the multi-disciplinary clinical workforce, patient access, long-term condition services, quality improvement and clinical transformation. Medicines optimisation remains the responsibility of the Director of Medicines & Governance, with whom this role works closely.

Clinical leadership

• Lead clinical services across all sites
• Develop the clinical operating model
• Promote evidence-based, patient-centred care
• Drive innovation and continuous improvement

Clinical operations

• Lead day-to-day clinical operations
• Manage clinical team leaders
• Ensure effective workforce deployment
• Coordinate services across all sites

Patient access & service delivery

• Lead triage and same-day access
• Oversee clinic templates and appointment systems
• Improve continuity of care

Long-term conditions & population health

• Lead LTC services and recall systems
• Support QOF and enhanced services
• Improve population health management

Clinical workforce

• Lead workforce planning and development
• Support supervision and succession planning
• Promote staff wellbeing

Quality, governance & patient safety

• Lead quality improvement
• Support CQC readiness
• Oversee patient safety and incident learning
• Work alongside the Director of Medicines & Governance on shared governance priorities

Performance & transformation

• Monitor KPI’s
• Lead clinical transformation
• Use data to improve outcomes and efficiency

External representation

• Represent the practice across the PCN, ICB and wider NHS

Requirements

Person specification

Essential

• Current professional registration (GMC, NMC or HCPC as appropriate)
• Senior clinical leadership experience in primary care
• Experience leading multidisciplinary teams
• Knowledge of NHS primary care, CQC and QOF
• Excellent leadership and communication skills

Desirable

• Postgraduate or leadership qualification
• Experience of service redesign and transformation

About us

WellBN is a community-focused GP partnership providing inclusive, high-quality primary care to patients across Brighton & Hove. We are committed to reducing health inequalities and delivering accessible, compassionate healthcare to the diverse communities we serve.

We have a proud history of supporting some of the city’s most vulnerable populations and of working collaboratively with local partners to improve health outcomes. At the same time, we recognise that the organisation has faced significant challenges in recent years. We believe in being open about those challenges and are committed to learning from them.

Today, WellBN is focused on rebuilding trust, strengthening our culture and creating a sustainable future for both our patients and our colleagues. We are investing in our people, improving the way we work and embedding strong governance and leadership to support continuous improvement.

This is an exciting opportunity to join WellBN at an important stage in its journey. We are looking for a Director who shares our values, can inspire confidence, and will help shape the next chapter of our organisation as we continue to deliver outstanding care to our communities.

Benefits package

At WellBN, we value our people and are committed to creating an environment where our colleagues can thrive. As Director of Clinical Services, you will benefit from:

• Competitive salary package – reflecting the seniority, responsibility and strategic importance of the role
• NHS pension scheme – access to the NHS pension scheme, one of the most comprehensive pension schemes available
• Generous annual leave entitlement – including bank holidays, supporting a healthy work-life balance
• Flexible working approach – with opportunities to support balance between professional responsibilities and personal commitments
• Occupational health and wellbeing support – access to resources and professional support to promote physical and mental wellbeing
• Employee Assistance Programme – confidential support, including counselling, wellbeing advice and practical guidance
• Learning and professional development opportunities – supporting continued growth as a clinical leader and enabling you to influence the future direction of primary care
• NHS discounts and benefits – access to a wide range of offers and discounts available to NHS employees
• The opportunity to make a meaningful impact – shaping clinical strategy, improving patient outcomes and supporting the delivery of high-quality, inclusive care across Brighton & Hove