Practice Manager

Job summary

We are seeking an inspirational Practice Manager to lead our dedicated team through the next stage of our development. This is an exciting opportunity for a visible, approachable and strategic leader who can balance operational excellence with a genuine commitment to staff wellbeing, patient experience and continuous improvement. Working closely with our GP Partners, you will play a pivotal role in shaping the future of the practice, supporting innovation, strengthening our workforce and ensuring we continue to deliver outstanding primary care to our growing patient population.

Responsibilities

• Provide strategic and operational leadership for the Practice
• Support financial planning, budget management and business reporting
• Lead HR processes including recruitment, induction, training, appraisal and staff development
• Maintain effective governance, risk management, policy review and compliance systems
• Promote continuous improvement in patient access, service quality and operational efficiency
• Work collaboratively with external stakeholders including the Primary Care Network, Integrated Care Board and other local partners

Requirements

Qualifications

Essential

• GCSE Mathematics C or above
• GCSE English C or above
• Professional management qualification

Qualifications

Desirable

• First degree
• Membership of professional body

Essential

• Practical experience of Primary Care general business management
• Practical experience of managing and motivating people
• Experience of strategic planning and development planning
• Practical experience of budget-setting, financial management and
• accounting Practices
• Practical experience of managing health and safety at work

Desirable

• Experience of managing change

Skills

Essential/desirable

• Excellent communication skills (written and oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Analytical skills
• Problem solving skills
• Interpersonal skills

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Knowledge

Essential

• Detailed understanding of HR management principles & techniques
• A detailed understanding of general business management
• A working knowledge of employment legislation
• An understanding of Health and Safety legislation

Desirable

• An understanding of the GMS/PMS contract competency framework

About us

The practice is rated Good by the Care Quality Commission and is recognised as an approved GP training practice, supporting the development of the next generation of primary care clinicians.

Our multi-disciplinary team is made up of experienced GPs, nurses, healthcare professionals, administrative and patient services colleagues who work collaboratively to provide safe, responsive and compassionate care. We have adopted modern digital systems, including online consultation and triage through Systm Connect, enabling us to continually evolve the way we meet patient demand while maintaining a strong focus on quality and accessibility.

We offer a supportive and collaborative working environment with close working with in our PCN with 3 other surgeries where ideas are welcomed and professional development is encouraged. If you are an experienced healthcare manager with strong leadership skills, commercial awareness and a passion for delivering exceptional primary care services, we would be delighted to hear from you.

Benefits package

• Free parking
• Pension