Operations Manager (PCN)

Job summary

The post holder will act as an Operations Manager for SASSE 2 Primary Care Network (PCN) in North West Surrey.

Whilst employed by NICS (the GP Federation) the role will report to, and be accountable to the PCN Clinical Director and the PCN Board.

The role will support the Clinical Director and PCN with managing the implementation of identified projects, supporting achievement of Impact & Investment Fund (IIF) targets and monitoring PCN development of community services in partnership with other services such as social care, mental health and the voluntary sector.

The role will involve day to day liaison with the PCN Practices to ensure engagement and understanding of the PCN specifications and implementation.

Responsibilities

The role will involve

• Developing strong relationships and engagement with a range of stakeholders across the PCNs, community providers, member GP practices and locality
• Developing plans for projects identified by the PCN and support the Clinical Director with the implementation of any project agreed by the PCN Board
• Developing and implementing a rigorous system to track progress with PCN practices against the IIF targets set by NHSE; (including claiming on CQRS and putting in appeal if needed
• Regularly report targets, presenting to the Clinical Director and PCN board on the progress with ongoing projects, implementation of agreed patient services and IIF targets
• Responsible for disseminating new information across the PCN member practices and co-ordinating shared learning
• Understanding the PCN finances, in liaison with NICS’ Financial Controller and accountancy team, and reporting back on the PCN financial position to the PCN
• Supporting other PCN Operations Managers to ensure good practice and ways of working are shared and lessons are learnt
• Arranging PCN meeting’s including writing and sending out the minutes, agendas and action plans
• Attend all PCN Board meetings and Ops team meetings
• Oversight, auditing and co-ordinating CAIP (and any other mandatory contractual requirements)
• Completing workforce reporting templates for PCN (due twice a year)
• Updating the NWRS portal
• End of year PCN reporting to ICB
• Co-ordinating staff surveys for ARRS (including TUPED) reimbursed staff
• Dealing with general enquiries from NICS, ICB and practices

Requirements

Person Specification

Essential

• Flexible and co-operative
• Able to identify risk and assess/manage risk when working with individuals
• Able to provide leadership and finish work tasks
• Problem solving and analytical skills
• Effective organiser, influencer and networker
• Excellent interpersonal influencing and negotiation skills
• Organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Knowledge of IT systems, including ability to use Word and Excel to create simple plans and reports
• Flexible and able to manage sudden and unexpected demands
• Effective time management
• Be able to prioritise own work effectively and to direct activities of others

Desirable

• Leadership and/or management qualification
• Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles with the organisation and Primary Care sector
• Knowledge of the regulatory and contractual frameworks for contracts within Primary Care, for example enhanced services, QOF and standard GP contract
• Experience of performance management, including appraisals and staff development
• Understanding of financial accounts

About us

SASSE 2 PCN (also known as SASSE Network 2) is a Primary Care Network in North West Surrey, England. It is a collaboration of five GP practices working together within the Surrey Heartlands Health and Care Partnership to provide integrated health and social care services to their local population.

Participating GP practices

• Fordbridge Medical Centre (Ashford)
• Knowle Green Medical Centre (Staines)
• The Grove Medical Centre (Egham)
• The Orchard Surgery (Ashford)
• Packers Surgery (Virginia Water)