Practice Manager

Job summary

Southview Medical Practice is a friendly, forward thinking GP surgery in Woking, Surrey. We are looking for an experienced, highly motivated Practice Manager to lead our non clinical team and support the partners in delivering safe, efficient and sustainable primary care

Responsibilities

Main duties of the job

This is a full-time position (37.5 hours per week). The successful candidate will be responsible for the day to day operational management of the practice, including:

• Leading and line managing the administrative and reception teams
• Overseeing practice finance and budgets, including payroll, invoicing and monitoring income/expenditure
• Ensuring compliance with CQC requirements and other statutory and contractual obligations
• Supporting the partners with workforce planning, HR processes and staff development
• Managing practice IT systems (including EMIS Web), data quality, information governance and confidentiality
• Overseeing appointment systems, access, and patient experience, including complaints handling and responses
• Working closely with the PCN, ICB and other local stakeholders on service development and contractual changes
• Supporting the partners with business planning, QOF, enhanced services and practice performance indicators

Requirements

Essential criteria

• The ideal candidate must have proven management experience, ideally in General Practice, primary care or a similar healthcare setting
• Strong leadership, HR and people management skills
• Is financially literate and comfortable working with budgets and practice accounts Understands (or is willing to rapidly learn) NHS primary care contracts, QOF, enhanced services and CQC standards
• Is highly organised, able to prioritise and work under pressure in a busy environment
• Has excellent communication and interpersonal skills, with a patient centred approach Is confident with IT systems, data reporting and Microsoft Office; experience with EMIS Web is desirable

Desirable criteria

• Is proficient in Xero bookkeeping (highly desirable)
• Relevant qualifications in management, HR, finance or healthcare administration are desirable but not essential if you can demonstrate equivalent experience

About us

Southview Medical Practice is a friendly, forward thinking GP surgery in Woking, Surrey. We are looking for an experienced, highly motivated Practice Manager to lead our nonclinical team and support the partners in delivering safe, efficient and sustainable primary care.

We are a stable partnership of 6 GP Partners and 3 Salaried GPs as well as ENP and Clinical Pharmacist.

• GMS GP practice based in Woking, Surrey
• Mixed demographic with a growing patient list of just under 11,000 patients
• Multidisciplinary team including GPs, nurses, HCAs, ENP and additional roles via the PCN
• Training practice for junior doctors, medical students, pharmacy students and supporting pharmacists on the PCN CPPE pathway
• High achieving for QOF and CQC good rating
• Fully computerised using EMIS Web

Benefits package

• Competitive salary dependent on experience
• Access to the NHS pension scheme (where eligible)
• Generous annual leave entitlement
• Opportunities for training and professional development