As part of its services, PCSE regularly sends letters to patients. These communications may relate to:
- New patient registrations
- Ad-hoc patient letters
- List maintenance
- Practice mergers or closures
- National recalls
If any of these letters are returned to sender, PCSE raise an FP69 flag which is sent to the patient’s registered practice. The practice is then asked to confirm whether or not the patient still resides at the known address.
Previously, practices had 6 months to respond via GP links. If no response was received within that timeframe, the patient would be removed from the GP’s list.
From 01 September 2025, this response window will be reduced to 3 months from the date the FP69 flag is raised.