ETC08 Effective Telephone Communication
Syder & Young event
Thursday 13 May 2021 at Uckfield Civic Centre
This is an afternoon event.
Times: 13:30 - 16:30
This half-day workshop for GP receptionists that aims to improve both skills and confidence when using the telephone. The objective is to equip delegates with strategies for efficiently but courteously obtaining information from the patient so that the patient’s needs can be matched to the most appropriate service.
• Advantages / Disadvantages of telephone communication.
• Good telephone technique
• Obtaining information from the patient
• How do you feel about asking a patient why they need an appointment?
• Reasons why you may need to
• Questioning technique
• Active listening skills
• Negative/Positive phrasing
• Controlling the call
• Taking messages
• Emergency calls
• Confidentiality issues
• Case studies
Trainer: Maria Stack, Associate Trainer, Syder and Young Ltd
Uckfield Civic Centre
Bellfarm Lane, Uckfield, TN22 1AE
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Name: Barry Syder
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
This event is not currently open for bookings, please check back soon.