Practice Manager

Job summary

To lead, manage and coordinate all aspects of the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting equality, diversity and inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

Surrey Heath Community Providers Ltd offers a 365 day, 52 week service delivery across some services, and as part of that we offer a 7 days a week from 0800 hrs to 2000hrs service. So you may be required to work evenings, weekends, and Bank Holidays as part of your normal working hours, as per the needs of the business.

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Responsibilities

Main duties of the job

• Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Responsible for and maintaining compliance with all relevant CQC guidelines, identifying issues and improving process wherever possible
• Ensuring the practice maintains compliance with its NHS contractual obligations
• Work collaboratively with the finance team to oversee the financial management of the practice, supporting strategic budgeting and income streams
• Monitor contract performance, key deliverables, and expiration dates to mitigate risk and avoid service disruptions
• Identify opportunities to improve workflows and efficiency through better use of clinical systems (e.g. Rapid Health, EMIS and X-On)

HR lead for the practice, including (but not limited to):

• Direct line management
• Recruitment and retention of staff
• Staff training
• Staff inductions

Finance

• Maximising income at all times as well as discharging all financial responsibilities in a timely way

Premises

• Maintain the general upkeep of the surgery
• Managing the procurement of organisation equipment, supplies and services contracts

Information technology and systems

• Ensuring compliance with IT security, cyber security, data security and IG
• Oversee procedures that ensure the organisation complies with all relevant information and data legislation. Such as GDPR, patient confidentiality and Caldicott Guardian compliance

Miscellaneous

• Other duties decided upon by the federation leadership from time to time

Please note this is not a comprehensive list of responsibilities, please refer to the job description for a full list

Requirements

Qualifications

Essential

• 4 GCSEs (C and above) including English and Maths or equivalent
• Good standard of education with excellent literacy
• and numeracy skills
• Leadership and/or management qualification
• AMSPAR qualification

Desirable

• Educated to degree level in healthcare or business
• Educated to Masters degree level

Personal qualities

Essential

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively

Experience

Essential

• At least 2 years practice management experience
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS and or primary care general practice experience
• Relevant health and safety experience

Skills

Essential

• Ability to negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Desirable

• Clinical system user skills

Other

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• To be discreet and always maintain confidentiality
• Full UK driving licence

About us

Surrey Heath Community Providers Ltd is a federation of 7 GP practices across 10 sites, serving over 104,000 patients across Surrey Heath. Within our federation, we hold the GMS contract for Upper Gordon Road Surgery—a highly regarded, patient-centred practice with a list size of 11,000+.

We are now seeking an experienced, forward-thinking Practice Manager to join our team at Upper Gordon Road Surgery and play a leading role in the continued development of this respected practice.

About Upper Gordon Road Surgery

The practice is supported by a strong, diverse and experienced clinical team, including:

• Ten Salaried GPs
• Clinical Pharmacists
• Paramedics
• An Advanced Nurse Practitioner
• A dedicated Nursing team
• Healthcare Assistants

Alongside the onsite team, the practice benefits from the federation’s central management support across operations, HR, finance, governance and senior clinical leadership creating a resilient collaborative environment that enables clinicians to focus on delivering high-quality patient care.