Operations Manager

Job summary

The post has been created to assist the senior management team in delivery of high quality services to our 20,000 patients. We have a number of sites, within Crawley.

The post will cover many aspects of practice management including IT, maintenance, data management, information governance and some aspects of finance.

Responsibilities

This pivotal role encompasses IT, building and data management, as well as information governance duties and line management of the administration team.

The ideal candidate will have first hand experience of the NHS and Primary Care, the requirements of the Care Quality Commission and Clinical Governance.

IT management

As the practice IT lead, it is the Operations Manager’s responsibility to ensure the smooth running of the practice from a technical perspective. This includes general IT fixes, liaison with commissioning support units and facilitating rapid adjustments in response to unforeseen change. As well as this the Operations Manager is the current main smartcard sponsor.

Building management

The buildings side of the role involves planning and installation assistance of building projects, as well as organisation and maintenance of systems for compliance with statutory regulations from a contractual, CQC and infection control perspective.

Data management

The Operations Manager is the practice lead for data analysis and reporting. Part of this role is responsibility for claims management and leading on the technical side of the introduction of new Locally Commissioned Services.

Part of this project delivery is the design and introduction of clinical templates to match the clinical and contractual needs of the LCS, as well as the data gathering required to satisfy the service specification.

The Operations Manager will where required, design and introduce digitisation initiatives for the purpose of saving clinical time.

The reporting aspect of the role covers invitations for medical appointments, auditing for patient safety and medication alerts as well as forward planning for projects or contractual compliance.

Information governance

The Operations Manager is the main administrator for the Practice’s data security and protection toolkit, maintaining both the asset register and data flow map on behalf of the practice. The Operations Manager also constructs data protection impact assessments (DPIAs) for the practice as and when required.

Finance

The Operations Manager maintains the Practice incomes database, which links LCS claims and GMS activity on a monthly basis to their associated remittances, providing context and assistance to the Practice bookkeeper and accountants.

Administration management

The Operations Manager will administer the clinical rotas for all clinicians, excluding the nursing team. This involves day to day adjustments and forward planning and setting up future rotas for all GP’s, Paramedics, Physician Associates, Clinical Pharmacists, and Pharmacy Technicians, GP Registrars and any other AHP’s.

The Operations Manager will assist in aspects of facilitating meetings from an IT aspect.

Requirements

Essential criteria

• Experience in GP practice or primary care management
• Strong organisational and leadership skills
• Proven ability to manage short-term projects and competing priorities
• Excellent communication and stakeholder engagement skills
• Understanding of NHS primary care structures, regulations, and governance

Desirable criteria

• Experience working in a multi-site practice
• Involvement in practice expansion, new branch setup, or service development
• Experience working with PCNs or ICBs
• Leadership or management qualification
• Have your own vehicle and a current clean driving licence
• Excellent spoken and written English
• Committed team players who thrive in a forward-thinking practice
• An understanding of NHS frameworks and clinical governance

Qualifications desirable

• Leadership or management qualification

About us

Saxonbrook Medical is an NHS general practice (GP surgery) located in Crawley, West Sussex, England. It provides primary healthcare services to around 20,000 registered patients and operates from two main sites in the Crawley area.

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Key facts

Type

NHS GP practice (primary care clinic)

Main services

• GP consultations
• Prescriptions
• Health checks
• Chronic disease management
• Vaccinations
• Referrals to specialists

Patients served

20,000 patients

Team

• GPs
• Nurses
• Physician associates
• Paramedics
• Healthcare assistants
• Administrative staff

Training practice

It trains medical professionals and supports clinical learning in partnership with NHS organisations

Locations

The practice runs from two surgeries in Crawley

• Saxonbrook Medical – Maidenbower site
• Saxonbrook Medical Northgate Surgery – town-centre site
• Both typically operate Monday–Friday roughly 08:00–18:30

Benefits package

• We offer a salary of £35,000.00 to £38,00.00 (dependant on experience)
• 5 weeks holiday plus bank holidays
• NHS pension