Practice Manager – governance, workforce & people

Job summary

Woodcote Medical is seeking an innovative, people-centred Practice Manager to lead on governance, workforce, culture, and people development across our two-site organisation.

This is an exciting opportunity for a highly motivated individual with a passion for leadership, staff development, and high-quality care. Working closely with the GP Partners, Practice Business Manager, Operations Manager, and Patient Services Leads, you will play a pivotal role in building a thriving, values-driven workplace culture while ensuring robust governance and regulatory compliance.

Responsibilities

As Practice Manager for governance, workforce & people, you will:

Lead on governance & quality

• Ensure the practice meets and exceeds CQC regulatory standards, preparing for inspections and embedding ongoing quality assurance
• Lead on clinical and non-clinical governance processes, including audits, risk management, compliance, and policy development
• Strengthen systems, processes, and reporting structures to support safe and effective care

Champion workforce, culture & leadership

• Develop and implement a practice-wide people strategy, focusing on retention, wellbeing, talent development, and workforce planning
• Support managers and team leads to develop strong, engaged teams across both sites
• Lead initiatives that enhance staff satisfaction, resilience, and sense of belonging
• Promote a positive, inclusive and learning-focused workplace culture

Bring strategic leadership & collaboration

• Work in partnership with the GP Partners and management team to develop long-term strategic plans
• Contribute to transformation initiatives, service redesign, and neighbourhood/PCN programmes
• Support organisational change and workforce modelling as the practice evolves

Requirements

We are looking for someone who is:

• Experienced in people management, HR, governance, or quality improvement, ideally within the NHS or a regulated environment
• A confident communicator with excellent interpersonal and influencing skills
• Passionate about staff wellbeing, organisational culture, and high-quality patient care
• Able to think strategically while also delivering operational improvements
• Skilled at building relationships and working collaboratively across teams and sites
• Highly organised, proactive, and comfortable with complexity and change
• Experience in primary care is desirable but not essential for the right candidate with strong governance and workforce leadership experience

About us

Woodcote Medical is a well-established suburban practice with approx. 18,000 patients across two vibrant locations. Our multidisciplinary team includes GPs, Clinical Pharmacists, ANPs, a Paramedic, Nurses, HCAs, First Contact Physio, and a large administrative and patient services team.

We are a teaching practice for pharmacists, medical students, and GP Registrars, and we take pride in delivering high-quality, compassionate care to our communities in Purley and Coulsdon.

Benefits package

We offer:

• A supportive, forward-thinking partnership
• A values-driven, inclusive work culture
• Opportunities for professional development and leadership growth
• The chance to truly shape how we work and who we become
• NHS pension
• Cycle2Work scheme