DCP09 Dealing with Challenging Patients
Syder & Young event
Wednesday 4 December 2019 at Phoenix Surgery
Times: 13:30 - 16:30
This half-day workshop for receptionists considers strategies for dealing with difficult situations when interacting with patients. Content includes:
- Why do people behave in the way that they do?
- The new zero tolerance policy and the NHS
- Responses to aggression
- Defusing a difficult situation
- Attitude / verbal skills / Non verbal skills
- Personal safety
- Case studies / scenarios
- Reporting incidents
Trainer: Maurice Markham, Associate Trainer, Syder and Young Ltd.
4 The Waterfront, Goring by Sea, BN12 4FD
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Name: Barry Syder
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
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