DCP08 Dealing with Challenging Patients
event
Thursday 7 November 2019 at Redhill Methodist Centre
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This is an afternoon event.
Times: 13:30 - 16:30
This half-day workshop for receptionists considers strategies for dealing with difficult situations when interacting with patients. Content includes:
Why do people behave in the way that they do?
The new zero tolerance policy and the NHS
Responses to aggression
Defusing a difficult situation
Attitude / verbal skills / Non verbal skills
Personal safety
Case studies / scenarios
Reporting incidents
Trainer: Maurice Markham, Associate Trainer, Syder and Young Ltd.
Location details
Redhill Methodist Centre
Gloucester Road , Redhill, RH1 1BP
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Main contact
Name: Barry Syder
Email: barry.syder@gmail.com
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
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