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DCP08 Dealing with Challenging Patients

Syder & Young event

Thursday 7 November 2019 at Redhill Methodist Centre

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This is an afternoon event.

Times: 13:30 - 16:30

This half-day workshop for receptionists considers strategies for dealing with difficult situations when interacting with patients. Content includes:

Why do people behave in the way that they do?
The new zero tolerance policy and the NHS
Responses to aggression
Defusing a difficult situation
Attitude / verbal skills / Non verbal skills
Personal safety
Case studies / scenarios
Reporting incidents

Trainer: Maurice Markham, Associate Trainer, Syder and Young Ltd.

Location details

Redhill Methodist Centre
Gloucester Road , Redhill, RH1 1BP

Is the training accessible to wheelchairs? Please contact event organisers to discuss

Main contact

Name: Barry Syder

Email: barry.syder@gmail.com

Phone: 07712 194117

If you have any communication or mobility needs that the event organisers need to be aware of please contact them  in advance of the course to let them know.


Cancellations: Bookings which are subsequently cancelled will only be refunded in exceptional circumstances at our discretion and will incur a 5% administration fee.

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Name Cost
Surrey Sussex LMCs members £50.00