DCP08 Dealing with Challenging Patients
Syder & Young event
Thursday 7 November 2019 at Redhill Methodist Centre
This is an afternoon event.
Times: 13:30 - 16:30
This half-day workshop for receptionists considers strategies for dealing with difficult situations when interacting with patients. Content includes:
Why do people behave in the way that they do?
The new zero tolerance policy and the NHS
Responses to aggression
Defusing a difficult situation
Attitude / verbal skills / Non verbal skills
Case studies / scenarios
Trainer: Maurice Markham, Associate Trainer, Syder and Young Ltd.
Redhill Methodist Centre
Gloucester Road , Redhill, RH1 1BP
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Name: Barry Syder
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
Cancellations: Bookings which are subsequently cancelled will only be refunded in exceptional circumstances at our discretion and will incur a 5% administration fee.
|Surrey Sussex LMCs members||£50.00|