PFR03 Patient Focus for GP Receptionists
event
Wednesday 23 October 2019 at Redhill Methodist Centre
Views: 627
This is an afternoon event.
Times: 13:30 - 16:30
Good handling of customer interaction in a commercial environment is called “customer care”. In a general practice environment, we tend to call it “Patient Focus”. It involves balancing the needs of the patient with the capacity of the service.
- The 3 elements of an interaction with a patient
- The 3 processes involved in handling an interaction with a patient
- Barriers to effective patient focus
- Negative/Positive phrasing
- Listening skills
- Body Language
- Patient Focus on the telephone
Trainer: Helen Barnaby, Associate Trainer, Syder and Young Ltd.
Location details
Redhill Methodist Centre
Gloucester Road , Redhill, RH1 1BP
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Main contact
Name: Barry Syder
Email: barry.syder@gmail.com
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
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