PFR02 Patient Focus for GP Receptionists
Syder & Young event
Wednesday 20 November 2019 at Godalming Masonic Hall
Times: 13:30 - 16:30
Good handling of customer interaction in a commercial environment is called “customer care”. In a general practice environment, we tend to call it “Patient Focus”. It involves balancing the needs of the patient with the capacity of the service.
- The 3 elements of an interaction with a patient
- The 3 processes involved in handling an interaction with a patient
- Barriers to effective patient focus
- Negative/Positive phrasing
- Listening skills
- Body Language
- Patient Focus on the telephone
Trainer: Helen Barnaby, Associate Trainer, Syder and Young Ltd.
Godalming Masonic Hall
Ockford Road, Godalming , GU7 1RQ
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Name: Barry Syder
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
Cancellations: Bookings which are subsequently cancelled will only be refunded in exceptional circumstances at our discretion and will incur a 5% administration fee.
|Surrey Sussex LMCs members||£50.00|