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Developing Practice Manager Appraisers, Coaches and Mentors (Surrey Heartlands) - 3 Day Programme.

PM Development Programme event

Wednesday 4 September 2019 at Various - Guildford

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This is a multi-day (non-consecutive) event.

Times: 09:30 - 16:00

This 3-day programme has been developed to provide a peer appraiser/coach/mentor resource for Practice Managers. The target is to develop a team of experienced/senior Practice Managers to fulfill these roles and to offer advice and support to their peers within their geographical area.


Day One: 04/09/19 Management Mentoring and Coaching Day 1, Normandy Village Hall

Day Two: 26/09/19 Management Mentoring and Coaching Day 2, Normandy Village Hall

Day Three: 22/10/19 Peer Appraisal Skills, Godalming Masonic Hall


Management Mentoring and Coaching (Days 1 & 2)

• Definitions of coaching and mentoring and what makes the differ from counselling and training • Organisational context – vision, mission, size, structure and readiness for coaching and mentoring • Costs and benefits of coaching and mentoring – financial and personal/social/emotional • Organisational, operational and individual barriers (time, resources, attitudes, values, ownership, etc) and strategies for overcoming these barriers • Techniques for programme monitoring, review and evaluation • Contracting, agreeing the coaching process and framework • Different models of learning style and preference • The knowledge, skills and behaviours of an effective coach and mentor • Models of coaching and mentoring able to contribute to performance improvement (examples of models that may be used include: performance coaching/life coaching, GROW Model, Argyris’s double loop learning, Kolb’s learning cycle, Gardner's Multiple Intelligences, Myers-Briggs, hemispherical dominance, transformational learning, Johari’s window, NLP, and other psycho-social models) • The role of supervision in coaching and mentoring - ethical issues • Communication theories (e.g. discourse analysis theories, overview of socio-linguistics) • Relationship characteristics and contrasts between coaching and mentoring (judgemental/non-judgemental, transactional analysis, etc)

Peer Appraisal Skills

• Listening skills • Constructive criticism • Motivation • Setting goals and objectives • Recording • Aligning the organisation’s objectives and the appraisees’ • Giving feedback • Planning future development

Trainer: Pauline Young, Director, Syder and Young Ltd.

Location details

Various - Guildford

Is the training accessible to wheelchairs? Please contact event organisers to discuss

Main contact

Name: Barry Syder

Email: barry.syder@gmail.com

Phone: 07712 194117

If you have any communication or mobility needs that the event organisers need to be aware of please contact them  in advance of the course to let them know.


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