EHD04 Effectively Handling Difficult Telephone Calls - CANCELLED
event
Tuesday 9 November 2021 at Battle Memorial Hall
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This is an afternoon event.
Times: 13:30 - 16:30
This half day workshop for reception and admin staff considers strategies for handling difficult calls from patients - not only aggressive callers, but also those who are upset, afraid or perhaps bereaved.
Trainer: Maria Stack, Associate Trainer, Syder and Young Ltd
Location details
Battle Memorial Hall
81 High Street , Battle, TN33 0AQ
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Main contact
Name: Barry Syder
Email: office@syderandyoung.co.uk
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
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