EHD04 Effectively Handling Difficult Telephone Calls
Syder & Young event
Tuesday 9 November 2021 at Battle Memorial Hall
This is an afternoon event.
Times: 13:30 - 16:30
This half day workshop for reception and admin staff considers strategies for handling difficult calls from patients - not only aggressive callers, but also those who are upset, afraid or perhaps bereaved.
Trainer: Maria Stack, Associate Trainer, Syder and Young Ltd
Battle Memorial Hall
81 High Street , Battle, TN33 0AQ
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Name: Barry Syder
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
Cancellations: Bookings which are subsequently cancelled will only be refunded in exceptional circumstances at our discretion and will incur a 5% administration fee.
|Surrey Sussex LMCs members||£50.00|