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EHD04 Effectively Handling Difficult Telephone Calls

Syder & Young event

Tuesday 9 November 2021 at Battle Memorial Hall

Views: 79

This is an afternoon event.

Times: 13:30 - 16:30

This half day workshop for reception and admin staff considers strategies for handling difficult calls from patients - not only aggressive callers, but also those who are upset, afraid or perhaps bereaved.

Trainer:  Maria Stack, Associate Trainer, Syder and Young Ltd

 

Location details

Battle Memorial Hall
81 High Street , Battle, TN33 0AQ

Is the training accessible to wheelchairs? Please contact event organisers to discuss

Main contact

Name: Barry Syder

Email: office@syderandyoung.co.uk

Phone: 07712 194117

If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.

 

Cancellations: Bookings which are subsequently cancelled will only be refunded in exceptional circumstances at our discretion and will incur a 5% administration fee.

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Name Cost
Surrey Sussex LMCs members £50.00