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EHD01 Effectively Handling Difficult Telephone Calls

Syder & Young event

Thursday 30 September 2021 at Phoenix Surgery

Views: 70

This is an afternoon event.

Times: 13:30 - 16:30

This half day workshop for reception and admin staff considers strategies for handling difficult calls from patients - not only aggressive callers, but also those who are upset, afraid or perhaps bereaved.

Trainer:  Jane Collins, Associate Trainer, Syder and Young Ltd

Location details

Phoenix Surgery
4 The Waterfront, Goring by Sea, BN12 4FD

Is the training accessible to wheelchairs? Please contact event organisers to discuss

Main contact

Name: Barry Syder

Email: barry.syder@gmail.com

Phone: 07712 194117

If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.


Cancellations: Bookings which are subsequently cancelled will only be refunded in exceptional circumstances at our discretion and will incur a 5% administration fee.

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Name Cost
Surrey Sussex LMCs members £50.00