DCP12 Dealing with Challenging Patients
event
Thursday 22 October 2020 at Redhill Methodist Centre
Views: 534
This is an afternoon event.
Times: 13:30 - 16:30
This half-day workshop for receptionists considers strategies for dealing with difficult situations when interacting with patients. Content includes:
- Why do people behave in the way that they do?
- The new zero tolerance policy and the NHS
- Responses to aggression
- Defusing a difficult situation
- Attitude / verbal skills / Non verbal skills
- Personal safety
- Case studies / scenarios
- Reporting incidents
Trainer: Maurice Markham, Associate Trainer, Syder and Young Ltd
Location details
Redhill Methodist Centre
Gloucester Road , Redhill, RH1 1BP
Is the training accessible to wheelchairs? Please contact event organisers to discuss
Main contact
Name: Barry Syder
Email: barry.syder@gmail.com
Phone: 07712 194117
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.
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